Camelot Group - Telecommunications

For more than 10 years The Camelot Group has assisted enterprise and business customers, and government agencies control costs and improve profitability through implementing single-provider managed service solutions to their technology needs. Our suite of services includes:

Planning
Upon analyzing your technical and business requirements, we will develop a comprehensive plan to address your specific technology management requirements. Our professionals are expert in legacy and leading edge platforms, and will plan the seamless migration of managed services programs into your operation.

Maintenance Services
We provide a comprehensive suite of maintenance services permitting the consolidation of multiple maintenance responsibilities into a single competent vendor, including:

Preventative maintenance services
Emergency service 24x7
2-hour rapid response
On-site maintenance staff
Prioritized training

Our goal is to simplify your maintenance responsibilities while controlling or reducing your costs. We also strive to obtain maximum efficiency from your in-place voice, data, video and converged technology communications systems.

We also assign a service team to your account, allowing our engineers, technicians and managers to become thoroughly familiar with your personnel, network / hardware configuration, facilities layout, and critical operations.

Rapid Trouble Response
Camelot will conduct a network audit and meet with your staff to document an accurate and detailed overview of your network. Our methodology results in minimum down time and capitalizes on our experience troubleshooting and resolving complex systems issues.

Help Desk Services

Centralized dispatch—Camelot’s experienced Customer Service Representatives monitor our technicians on a 24-hour a day basis, 365 days a year, ensuring that all client needs are met.
Trouble reporting and resolution—Clients can reach us through a toll-free 1-800 number. When we receive your call, we will document the situation, schedule the necessary work, provide you with status updates, and ensure that the issue is resolved satisfactorily. As your authorized representative, The Camelot Group will refer network issues to the appropriate service provider and track issues until resolved.
Remote monitoring—Remote monitoring can be either passive or dynamic. When clients select dynamic monitoring, we will develop a schedule to respond to system alarm events within your specific parameters.
Remote diagnostics and repair—The Camelot Group can often identify, analyze, and resolve various network or equipment issues remotely—even before our clients call us about the issue!
Technical support—Camelot’s certified and experienced technical staff is available on an 8am to 5pm or 24 x 7 basis, depending on your needs.
Reporting—Guided by industry standards, various matrix reports are available. Camelot developers will customize reports specifically for you as needed.